Terms & Conditions
Welcome to Mamami.
By accessing our website, browsing our products, placing an order, or using any services provided through this website, you agree to the terms and conditions stated on this page.
Please read these terms carefully before using our website or purchasing from Mamami.
Terms & Conditions Details
General Use of Website
This website is operated by Mamami. By using this website, you agree to use it responsibly and only for lawful purposes.
You must not misuse the website, attempt to interfere with its normal operation, upload harmful content, or use the website in a way that may affect other users, Mamami, or our service providers.
Product Information
Mamami aims to provide accurate product information, images, descriptions, prices, availability, and related details on our website.
However, product packaging, availability, pricing, descriptions, and promotional details may change from time to time. We reserve the right to update, correct, or amend product information where necessary.
Customers are encouraged to read product details carefully before placing an order.
Orders & Acceptance
When you place an order through our website, your order is subject to confirmation and acceptance by Mamami.
We reserve the right to reject, cancel, or limit any order due to product unavailability, incorrect pricing, suspected misuse, payment issues, delivery limitations, or other operational reasons.
If an order cannot be fulfilled, our team will contact you where necessary.
Pricing & Payment
All prices displayed on our website are shown in Malaysian Ringgit unless stated otherwise.
Prices, promotions, discounts, and delivery charges may change without prior notice. The final amount payable will be shown during checkout before payment is completed.
Orders will only be processed after payment has been successfully confirmed.
Delivery & Shipping
Delivery time, shipping fees, and delivery availability may vary depending on the customer’s location, order details, courier service, public holidays, and operational conditions.
Customers are responsible for providing accurate delivery information, including name, address, contact number, and any relevant delivery instructions.
Mamami is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery details provided by the customer.
Returns, Exchanges & Refunds
Returns, exchanges, store credit, and refund-related requests are subject to Mamami’s Return & Exchange Policy.
Customers must contact our support team within the stated period if they receive a damaged, faulty, or incorrect item.
Please refer to our Return & Exchange Policy page for full details.
Promotions & Offers
Mamami may offer promotions, discounts, bundles, gifts with purchase, or special offers from time to time.
Promotions may be subject to specific terms, stock availability, purchase requirements, expiry dates, and other conditions.
Mamami reserves the right to amend, extend, cancel, or withdraw any promotion where necessary.
Account & Customer Information
Customers are responsible for ensuring that any account information, contact details, delivery address, and order information provided to Mamami are accurate and up to date.
Mamami is not responsible for issues caused by incorrect information submitted by the customer.
Intellectual Property
All website content, including text, product information, images, graphics, logos, layout, and design elements, belongs to Mamami or its respective content owners.
You may not copy, reproduce, modify, distribute, or use any website content for commercial purposes without prior written permission from Mamami.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, delivery services, or social media pages.
Mamami is not responsible for the content, policies, services, or practices of third-party websites or platforms.
Limitation of Liability
Mamami will take reasonable steps to provide a safe, reliable, and accurate website experience.
However, we do not guarantee that the website will always be error-free, uninterrupted, or free from technical issues.
To the extent permitted by applicable law, Mamami shall not be liable for indirect, incidental, or consequential losses arising from the use of this website, product purchase, delivery delay, or inability to access the website.
Changes to These Terms
Mamami may update or revise these Terms & Conditions from time to time.
Any changes will be posted on this page. Continued use of the website after updates are posted means you accept the revised terms.
Need Help?
If you have any questions about these Terms & Conditions, your order, delivery, return request, or website use, please contact our customer support team.
Email: wecare@mamami2u.com
Phone: +603 5166 8168
Support hours: Monday to Friday, excluding public holidays, from 10:00am to 5:00pm.