物流政策

Shipping Policy:

At Mamami, we are committed to providing our customers with a smooth and reliable shopping experience.

Currently, Mamami only delivers to addresses within Malaysia. We are unable to ship to international addresses at this time.

Order Processing:

All orders are processed within 3–7 working days after payment has been confirmed.

Orders are processed from Monday to Friday, excluding weekends and public holidays. Please note that order processing or delivery may take longer during public holidays, peak seasons, promotional periods, or unforeseen courier delays.

Estimated Delivery Time:

Once your order has been processed and dispatched, the estimated delivery time is as follows:

West Malaysia: 3–5 working days
East Malaysia: 5–7 working days

Free Delivery

West Malaysia: Free delivery for purchases of RM150 and above.

East Malaysia: Free delivery for purchases of RM200 and above, subject to the following terms and conditions:

Free delivery applies to shipping rates below RM25.00 only.
Maximum parcel weight for East Malaysia free delivery is 4kg.

Delivery Partner:

All orders are dispatched and delivered by Mamami’s designated courier partners.

After receiving your delivery confirmation email, please allow a few hours for the courier system to update the delivery status.

Delivery Delays:

While we do our best to ensure timely delivery, delays may occur due to courier operations, public holidays, weather conditions, high order volume, or other circumstances beyond our control.

If your order is delayed or you need assistance with your delivery, please contact our customer service team:

Email: wecare.mamami4u@gmail.com
Phone: +603-51668168

Customer service hours:
Monday to Friday, excluding public holidays
10:00 AM to 5:00 PM

Please include your order number or invoice number when contacting us about your order.

Mamami reserves the right to update or amend this Shipping Policy when necessary.